HELP & FAQ

WHAT'S INCLUDED

First-time clients who haven’t had their home cleaned professionally within the last month will need to add the First Time Clean option in the Extras section in order to give our crew members the time they need to achieve the high-quality results we’re known for. Once that’s complete, our Standard Clean is the perfect choice for weekly/biweekly/monthly cleaning services moving forward! Otherwise, we cannot guarantee the level of service.

Living Areas & Bedrooms

  • Sweeping, vacuuming, and mopping floors
  • Dust all surfaces and items
  • Clean mirrors and glass surfaces
  • Empty the trash, wipe down the trash can
  • Make bed

Bathrooms

  • Sweeping, vacuuming, and mopping floors
  • Dust all surfaces and items
  • Clean mirrors and glass surfaces
  • Empty the trash, wipe down the trash can
  • Clean Counters, sinks, showers, bathtubs, fixtures
  • Toilets cleaned and disinfected
  • Exterior of cabinets and drawers cleaned

Kitchen

  • Sweeping, vacuuming, and mopping floors
  • Dust all surfaces and items
  • Clean mirrors and glass surfaces
  • Empty the trash, wipe down the trash can
  • Clean Sinks, fixtures, and counters
  • Clean the Exterior of appliances
  • Exterior of cabinets and drawers cleaned dusted
  • Clean the Microwave inside and out
  • Clean the Exterior of the range hood
  • Clean Stove top, burners, drip pans, and knobs

For a more detailed comparison of the services, please visit the service page here.

You can book your cleaning services in the Miami and Homestead area 24 hours a day on our booking page here.

First-time clients who haven’t had their home cleaned professionally within the last month will need to add the First Time Clean option in the Extras section in order to give our crew members the time they need to achieve the high-quality results we’re known for. Once that’s complete, our Standard Clean is the perfect choice for weekly/biweekly/monthly cleaning services moving forward! Otherwise, we cannot guarantee the level of service.

Living Areas & Bedrooms

  • Sweeping, vacuuming, and mopping floors
  • Dust all surfaces and items
  • Clean mirrors and glass surfaces
  • Empty the trash, wipe down the trash can
  • Make bed
  • Remove cobwebs
  • Dust baseboards & window sills
  • Clean Doorknobs and Door Frame
  • Behind/under movable furniture

Bathrooms

  • Sweeping, vacuuming, and mopping floors
  • Dust all surfaces and items
  • Clean mirrors and glass surfaces
  • Empty the trash, wipe down the trash can
  • Clean Counters, sinks, showers, bathtubs, fixtures
  • Toilets cleaned and disinfected
  • Exterior of cabinets and drawers cleaned
  • Remove cobwebs
  • Dust baseboards & window sills
  • Clean Doorknobs and Door Frame
  • Remove soap scum/hard water buildup

Kitchen

  • Sweeping, vacuuming, and mopping floors
  • Dust all surfaces and items
  • Clean mirrors and glass surfaces
  • Empty the trash, wipe down the trash can
  • Clean Sinks, fixtures, and counters
  • Clean the Exterior of appliances
  • Exterior of cabinets and drawers cleaned dusted
  • Clean the Microwave inside and out
  • Clean the Exterior of the range hood
  • Clean Stove top, burners, drip pans, and knobs
  • Remove cobwebs
  • Dust baseboards & window sills
  • Clean Doorknobs and Door Frame
  • Clean backsplash
  • Stainless steel polished

For a more detailed comparison of the services, please visit the service page here.

You can book your cleaning services in the Miami and Homestead area 24 hours a day on our booking page here.

Our Move In/Move Out option delivers a thorough cleaning to prepare the home for you or the new family moving in! Please ensure that the home is empty before our cleaning service and that there are no other people (movers, tradespeople, etc) working in the space. And we will need electricity and water!. Please note, if the home is particularly dirty, we may need to add the First Time Clean service to your cleaning in order to give our cleaners time to complete their work.

Living Areas & Bedrooms

  • Sweeping, vacuuming, and mopping floors
  • Dust all surfaces and items
  • Clean mirrors and glass surfaces
  • Empty the trash, wipe down the trash can
  • Make bed
  • Remove cobwebs
  • Dust baseboards & window sills
  • Clean Doorknobs and Door Frame
  • Behind/under movable furniture
  • Dust light fixtures, fans, and switches
  • Dust Blinds (does not include 1″ vinyl blinds)
  • Full dusting of walls (or light wall washing)
  • Clean Inside Windows and Glass Door

Bathrooms

  • Sweeping, vacuuming, and mopping floors
  • Dust all surfaces and items
  • Clean mirrors and glass surfaces
  • Empty the trash, wipe down the trash can
  • Clean Counters, sinks, showers, bathtubs, fixtures
  • Toilets cleaned and disinfected
  • Exterior of cabinets and drawers cleaned
  • Remove cobwebs
  • Dust baseboards & window sills
  • Clean Doorknobs and Door Frame
  • Remove soap scum/hard water buildup
  • Dust light fixtures, fans, and switches
  • Dust Blinds (does not include 1″ vinyl blinds)
  • Full dusting of walls (or light wall washing)
  • Clean Inside Windows and Glass Door
  • Clean inside and outside cabinets

Kitchen

  • Sweeping, vacuuming, and mopping floors
  • Dust all surfaces and items
  • Clean mirrors and glass surfaces
  • Empty the trash, wipe down the trash can
  • Clean Sinks, fixtures, and counters
  • Clean the Exterior of appliances
  • Exterior of cabinets and drawers cleaned dusted
  • Clean the Microwave inside and out
  • Clean the Exterior of the range hood
  • Clean Stove top, burners, drip pans, and knobs
  • Remove cobwebs
  • Dust baseboards & window sills
  • Clean Doorknobs and Door Frame
  • Clean backsplash
  • Stainless steel polished
  • Dust light fixtures, fans, and switches
  • Dust Blinds (does not include 1″ vinyl blinds)
  • Full dusting of walls (or light wall washing)
  • Clean Inside Windows and Glass Door
  • Clean inside and outside cabinets
  • Clean Inside appliances

For a more detailed comparison of the services, please visit the service page here.

You can book your cleaning services in the Miami and Homestead area 24 hours a day on our booking page here.

Our Post-Construction option delivers a thorough cleaning to prepare the home for you or the new family moving in! Please ensure that the home is empty before our cleaning service and that there are no other people (movers, tradespeople, etc) working in the space. And we will need electricity and water!.

Living Areas & Bedrooms

  • Sweeping, vacuuming, and mopping floors
  • Dust all surfaces and items
  • Clean mirrors and glass surfaces
  • Remove cobwebs
  • Dust baseboards & window sills
  • Clean Doorknobs and Door Frame
  • Dust light fixtures, fans, and switches
  • Full dusting of walls (or light wall washing)
  • Clean Inside Windows and Glass Door

Bathrooms

  • Sweeping, vacuuming, and mopping floors
  • Dust all surfaces and items
  • Clean mirrors and glass surfaces
  • Clean Counters, sinks, showers, bathtubs, fixtures
  • Toilets cleaned and disinfected
  • Remove cobwebs
  • Dust baseboards & window sills
  • Clean Doorknobs and Door Frame
  • Dust light fixtures, fans, and switches
  • Dust Blinds (does not include 1″ vinyl blinds)
  • Full dusting of walls (or light wall washing)
  • Clean Inside Windows and Glass Door
  • Clean inside and outside cabinets

Kitchen

  • Sweeping, vacuuming, and mopping floors
  • Dust all surfaces and items
  • Clean mirrors and glass surfaces
  • Clean Sinks, fixtures, and counters
  • Clean the Exterior of appliances
  • Clean the Microwave inside and out
  • Clean the Exterior of the range hood
  • Clean Stove top, burners, drip pans, and knobs
  • Remove cobwebs
  • Dust baseboards & window sills
  • Clean Doorknobs and Door Frame
  • Clean backsplash
  • Stainless steel polished
  • Dust light fixtures, fans, and switches
  • Full dusting of walls (or light wall washing)
  • Clean Inside Windows and Glass Door
  • Clean inside and outside cabinets
  • Clean Inside appliances

For a more detailed comparison of the services, please visit the service page here.

You can book your cleaning services in the Miami and Homestead area 24 hours a day on our booking page here.

TRUST & SAFETY

All of our team members are interviewed by the owners and pass a criminal record check. We believe our team is our greatest asset, and therefore, we have very high standards. Only about 10% of those who apply end up working as a Nathali Cleaning Services cleaner.

If something goes wrong, we’re here to make it right. Please let us know right away, and we’ll be there to take care of it. That’s our promise to you!

The majority of our bookings are made online, so we take security very, very seriously. Our booking page is protected by extended validation SSL. Our booking form has its own layer of 256-bit security. Credit card transactions are processed by Stripe, which has its own 256 security protocol. Additionally, our system does not store your credit card number, only a token that allows us to charge the card when the service is complete.

Yes, they do. We require a criminal record check on all of our applicants as the last step in our pre-screening process.

If something is not done to your expectations, please let us know within 24 hours. We’ll send a team out to make it right (within a 7-day window).

MISCELLANEOUS

At Nathali Cleaning Services, we prioritize flexibility and transparency for our Miami and Homestead cleaning services. We do not engage in long-term contracts. Instead, we offer easy online booking with transparent pricing, allowing you to select the services you need and see the costs upfront. This approach ensures that both our clients and cleaners have the freedom to adapt to changing needs.

You can book your cleaning services 24 hours a day on our booking page here.

During renovations, fine dust and debris can accumulate, which standard cleaning services do not typically cover. A post-construction clean is essential to remove this dust and debris, ensuring a thorough and deep clean of your home. Once the initial post-construction clean is completed, we can seamlessly transition to the bi-weekly maintenance cleaning you need. This approach helps us provide the highest quality of service and avoid any issues with incomplete cleaning due to renovation dust. Please contact us by email at [email protected] or text/phone us at (786) 628-9195 to discuss.

You can book your cleaning services for Miami and Homestead area 24 hours a day on our booking page here.

It is important to book the cleaning service that matches the actual size and needs of your home to ensure our cleaners are prepared and allocated sufficient time to clean your entire home effectively. When additional rooms are added upon the cleaner’s arrival, it can lead to incomplete cleaning and disrupt our schedule. Accurate bookings allow us to provide consistent, thorough, and reliable service every visit. If you need to update your booking to reflect the actual number of rooms and bathrooms in your house, please contact us for assistance.

You can book your cleaning services for the Miami and Homestead area 24 hours a day on our booking page here.

Our cleaners do their absolute best to provide exceptional service, but there are certain things that we cannot offer/guarantee. Liability, safety, and the highest quality are always considered. If you are unsure about your cleaning or any of the items below, please call us to discuss.

That said, the following are services that we do not provide:

  • We cannot perform services while other services are being performed in or around the home (plumbing, painting, construction, etc.)
  • No lifting or moving of heavy items (refrigerator, stove, tables, etc.)
  • No moving vases, hung pictures, or other delicate items.
  • Cleaning any item or area that cannot be safely reached using telescopic cleaning tools and a step stool.
  • Removing excessive pet hair from upholstery.
  • Cleaning exterior windows.
  • Cleaning Mini Blinds. Our cleaners are happy to dust horizontal metal or plastic mini blinds, but we have found that they are easily bent or damaged if anything beyond dusting is attempted.
  • Removing strong odours (mould, animal waste, smoke, etc.) Again, we will do our best.
  • Cleaning inside dishwashers and washing machines.
  • Cleaning light bulbs.
  • Cleaning rodent/insect-infested homes.
  • Removing excess paint from surfaces.
  • Deep carpet/floor cleaning (steam cleaning, polishing, waxing, etc.)
  • Heavy marks/stains on walls, baseboards, and other painted surfaces. We don’t want to potentially damage your paint!

You can book your cleaning services in the Miami and Homestead area 24 hours a day on our booking page here.

No worries! You can either email us at [email protected] or call/text us at (786) 628-9195, and we will take care of everything. Please give us 24 hours’ notice; otherwise, there is a $79 cancellation fee.

Absolutely! Contact us and we will work out all the details!

For one, two and three-bedroom homes, we send a single cleaner. For a large home with four bedrooms or more, we typically send a team of two, although recurring cleaning services may only need one. In a hurry? Let us know and we’ll see what we can do!

You can book your cleaning services in the Miami and Homestead area 24 hours a day on our booking page here.

Our customer service team is available to serve you 9:00 am – 5:00 pm, Monday – Friday. You can book your cleaning services in the Miami and Homestead area 24 hours a day on our booking page here.

GETTING STARTED

We offer a flexible hourly booking option for clients who need specific areas cleaned. While our standard packages are designed for comprehensive home cleaning based on the total size of your home, we understand that some clients may have unique needs. For these situations, you must book a minimum of 3 hours. This allows our cleaners to focus on your priority areas while ensuring we maintain high standards for our services. Please contact us to discuss your specific requirements for cleaning services in the Miami and Homestead area and book the appropriate service.

You can book your cleaning services in the Miami and Homestead area 24 hours a day on our booking page here.

It’s important to book the cleaning service based on the total size of your home, not just the rooms you want cleaned. Even if you don’t want certain bedrooms cleaned, the common areas, such as the kitchen, living room, hallways, and bathrooms, still require significant time and effort to clean. Booking a package that matches the actual size of your home ensures our cleaners are prepared and allocated sufficient time to provide a thorough and high-quality clean. This approach helps us maintain our cleaning services standards and keeps our cleaners satisfied with their work schedules.

We offer a flexible hourly booking option for clients who need specific areas cleaned. While our standard packages are designed for comprehensive home cleaning based on the total size of your home, we understand that some clients may have unique needs. For these situations, you must book a minimum of 3 hours. This allows our cleaners to focus on your priority areas while ensuring we maintain high service standards. Please contact us to discuss your specific requirements and book the appropriate service.

You can book your cleaning services in the Miami and Homestead area 24 hours a day on our booking page here.

 

We provide services in the greater Miami and Homestead area, including Miami Beach, Coral Gables, Miami Gardens, Hialeah, Doral, Kendall, Brickell, Downtown Miami, Pinecrest, Palmetto Bay, Cutler Bay, Florida City, Naranja, Princeton, Redland, The Hammocks, and more.

You can book your cleaning services in the Miami and Homestead area 24 hours a day on our booking page here.

We price based on the number of bedrooms, bathrooms, and sqft in the home. Select the number, and the price is shown instantly on our booking page.

Yes, we provide all cleaning supplies, products, and equipment, unless there is a specific request for a certain service.

You can book your cleaning services in the Miami and Homestead area 24 hours a day on our booking page here.

You bet! You’ll find the extra services we offer on our booking page here. If there are any special instructions, please let us know in the area provided.